Since Securus Technologies entered national markets in the law enforcement and corrections sectors in 1986, the company was forced to transform from an inmate telecommunications business to a diverse provider of high-technology in vertical markets. The leading civil and criminal justice provider entered the markets sharing 35 percent to 45 percent of the outbound audio inmate calling market. Presently, Securus shares only four percent of a $13 billion market. Although, the percentage market share is much smaller, CEO Richard A. Smith said that there is room for company growth.
Securus made the transformation by collecting valuable input from thousands of customers, inmates, family members, parolees, deputies, sheriffs, and others in the law enforcement and correctional industry. The information is retrieved before we acquire a company, technology, or produce a product with our software developers. Collectively, we use all feedback’s to understand the needs of all individuals involved in the industry and to make decisions on acquisitions and mergers. According to Smith, Securus expanded into vertical markets by investing $605 million in patents, companies, technologies, and partnerships from 2012 through 2016.
Securus Technologies is headquartered in Dallas, Texas and presently serves more than 3,400 law enforcement and corrections facilities and over one million inmates in the U.S. Our products and services, including jail management, data analytics, parolee monitoring, video visitation, inmate education, inmate health, video biometric software, and inmate media are now promoted in vertical markets. We planned efficiently to compete in the law enforcement and corrections market.
Richard A. Smith said that Securus and the its executive team have an important responsibility to the civil and criminal law enforcement industry. The provider is committed to providing cost efficient inmate rates for services and products, safer facilities, inmate education, crime prevention, and safer institutions. Securus Technologies, Inc. released the new business transformation in a PR Newswire press release on October 12, 2016.